At Watco, we believe that our Team Members are our greatest asset. Our Team Members provide service excellence to all of our Customers and create our safety always culture. We value our Team Members by providing safe service, honest and fair relationships, and consistent communication.
We offer our team members:
Competitive wages and career opportunities
401k profit sharing
Full health, dental and vision benefits
Paid time off
Life and AD&D insurance
Paid on the job training
Watco Dispatch is adding a new Dispatcher to our Dispatch family in Wichita, KS. The candidate must be willing and able to work well in a high stress environment. Must have a proven employment record with longevity and success. Dispatching experience is preferred but we will not overlook someone who possesses the skill sets required, with motivation and dedication to their current team. The candidate will be required to complete very extensive class room training by our safety department with retraining and testing each year. In order to beign dispatch training the candidate much complete successful testing. After requirements are met the candidate will begin 6 months of hands on training. This will prepare you to learn how to provide safe and efficient movement of trains authorizing the occupancy of main track and sidings for train operations, track inspection and maintenance personnel working with trains. The Train Dispatcher will report to the Senior Chief, Chief Dispatcher and Assistance Chiefs on duty.
Essential Duties and Responsibilities:
Authorizing the occupancy of main track and sidings by issuing track bulletins and warrants and communicating such authorities to train crews, track crews and others.
Monitoring train movement and conditions affecting movements (such as weather conditions, train crew availability, engine and equipment availability, track warrants/bulletins, general orders, timetables, track conditions and speed restrictions), taking indicated actions to assure safety and performance, and coordinating responses to unplanned events and emergency situations.
Tracking train delays, assuring movement of priority trains and coordinating the movement and protection of high/wide loads and special movements.
Communicating via telephone or radio with train crews, yard supervisory personnel, Maintenance of Way personnel and others regarding train movements and instructions, train orders and authorities. Working with Law Enforcement agencies in emergency situations
Reporting all incidences of railroad crossing malfunctions and providing proper notifications and protection. Keeping Federal Records that may be produced in a court of Law.
Collecting all required information needed for reporting maintained in the dispatch office. This is information that is reported to our main headquarters in Pittsburg, Ks for measurements related to cost effectiveness.
All Dispatcher calls are recorded and timed for safety, accuracy and great customer service!
All dispatchers must be able to work any shift at any time with short notice.
High school diploma required, College Degree preferred but may except equivalent experience
Ability to thrive in a fast-paced, pressure-filled work environment, yet still maintain outstanding customer service
Knowledge of General Code of Operating Rules preferred
Strong typing and 10 key skills
Strong problem-solving skills
Attention to detail, must be able to prioritize and multi-task at the same time
Must be self-motivated and team driven
Strong phone skills, friendly but firm phone personality
Strong communication skills.
Ability to learn and utilize new computer systems
Proficient with Microsoft Word and Excel
Ability to communicate written and orally and coordinate well with others
Flexibility with hours and schedules. Must be able to work any shift at any time
May be necessary to change shifts at a moments notice
Minimal Travel required
Team member must successfully complete the Watco Companies, Inc. General Code of Operating Rules 3-week course and examination.
Team member must successfully complete the Watco Companies, Inc. Rules Governing Train Dispatchers course and examination.
Team member must successfully complete the examination for The United States Hazardous Material Instruction for Rail.
Team member must have proven success in all aspects or dispatching, safely and must be able to dispatch all railroads in the Watco Dispatch Center
Associated topics: access control, fire, fire marshal, fire marshal ii, fire marshal iv, forensic, magistrate, national security agency, police, safety
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.